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Published on Apr 24, 2017 17:36

Dear Parents,
If any of you have been experiencing difficulties with our e-blasts (E-Newsletters) the following may explain why.  Thankfully it has been rectified.  See the communications sent to schools below:

Good afternoon,

As some of you may be aware, we have been experiencing some technical difficulties with our school e-Newsletters which caused subscribers to become unsubscribed without notice or cause.

This problem did not affect all schools but frequently disrupted some.

We are pleased to advise you that SharpSchool has informed us that after months of investigation, they were able to determine the problem and the issue has now been resolved. All school e-Newsletters should now function properly and hold subscribers as normal.

Should you have any persisting difficulties with your school e-Newsletter from this point forward, please inform us immediately.

We would like to thank you for your ongoing cooperation and patience while we worked to resolve this matter.